Services
My Services: Tech Help, Done Right
Here’s a detailed breakdown of how I can help you conquer your tech troubles.
My aim is always to provide clear, friendly, and effective help, often over a friendly chat and a cup of tea!
Understanding My Pricing: Standard vs. Advanced Solutions
I believe in clear, straightforward pricing, so you always know what to expect. My goal is to provide fair value for the friendly, expert help I offer, whether it’s a quick fix or a deep-dive solution.
Most tech issues fall under my Standard Support Rate, perfect for getting your everyday computer, internet, and device problems sorted quickly and efficiently. This covers the majority of the services listed above, from tackling Wi-Fi woes to setting up new gadgets and giving your PC a health check.
However, sometimes a tech problem isn’t just a “fix,” it’s a real head-scratcher that requires a more advanced approach. This is where my background as an tech engineer truly shines. For those more complex network configurations, tricky software conflicts, or deep-dive diagnostics that demand a higher level of analytical skill, I offer an Advanced Troubleshooting Rate. This ensures I can dedicate the necessary time and expertise to solve even the most stubborn issues.
How it works: I’ll always assess your issue upfront. If I believe your problem falls into the ‘Advanced Troubleshooting’ category, I’ll have a clear chat with you about it before I begin, explaining why it’s needed and what the expected costs will be. You’ll always be in the loop and agree to the approach before any advanced work starts.
I’m always happy to chat through your specific needs and provide a tailored quote. Give me a call or drop me a message, and let’s get your tech sorted!
Standard Support Rate
Call-Out Fee (includes first hour on-site): £85
Hourly Rate (after the first hour): £50 per half hour (£100 per hour). I’ll always keep you informed of the time spent and estimated costs as we go.
For example, a 90-minute visit would be £85 + £50 = £135.
To give you a full picture of how my pricing works, let’s also cover hardware parts and the cost-effective option of remote support:
Parts: Any necessary hardware parts (e.g., new hard drives, memory, WiFi extenders) will be quoted to you separately for your approval before purchase and installation.
Remote Assistance: For many software issues or quick questions, I can often provide support remotely. This is charged at a flat rate, or an agreed hourly rate depending on the task, usually more cost-effective than an in-home visit.
Advanced Troubleshooting / Consultancy Rate
- Hourly Rate: £135 per hour (minimum 1 hour)
This rate applies when initial diagnostics reveal a problem requiring highly specialised knowledge or in-depth system analysis.
Services
WiFi & Internet Rescue
Are “dead zones” driving you mad? Is your internet connection playing hide-and-seek? I know how frustrating it is when your Wi-Fi just won’t behave. From endless buffering to connections that drop faster than a hot potato, I’ll dive in, diagnose the issue, and get your internet running smoothly again. Whether it’s router placement, signal boosters, or untangling network settings, I’ll get you back to streaming, Browse, and working without a hitch.
Typical Issues I Solve: Slow internet, Wi-Fi “dead zones,” dropped connections, setting up new routers, network security, connecting smart devices.
What’s Included: On-site diagnosis, troubleshooting, optimisation of existing setup, configuration of new equipment if needed.
PC & Laptop Repair
Is your computer moving at a snail’s pace, freezing unexpectedly, or flashing cryptic error messages? Don’t despair! I’m here to breathe new life into your PC or laptop. I diagnose and fix a wide range of software and hardware issues, getting your machine back to its best. From component upgrades to operating system woes, let’s get your computer working for you again.
Typical Issues I Solve: Slow performance, crashing, freezing, blue screen errors, software conflicts, hardware malfunctions (e.g., hard drive, memory), start-up problems.
What’s Included: Diagnostic assessment, repair (software or hardware, parts charged separately), reinstallation of operating system if required (data backup advised).
For repairs requiring more intensive work, I may suggest taking the device back to my workshop for a fixed fee.
PC Health Check & Tune-Up
Just like a car needs an MOT, your computer benefits from a regular digital cleanse! Over time, computers can get cluttered with unnecessary files, programs, and settings that slow them down. I’ll meticulously clear out the digital junk, remove unwanted software, optimise your settings, and ensure everything’s running as efficiently as possible. This service isn’t just about speed; it’s about making your computer more reliable and extending its lifespan.
What’s Included: Comprehensive system diagnostics, temporary file clean-up, removal of unnecessary startup programs, registry optimisation, security check, driver updates, performance enhancement tips.
Virus & Malware Removal
Suspicious pop-ups? Your computer acting strangely? You might have unwanted guests! Viruses, malware, and ransomware can compromise your data, slow down your machine, and cause endless headaches. I’ll perform a thorough deep scan to identify and eliminate any malicious threats lurking on your system. More than just removal, I’ll help you secure your computer to protect your valuable personal information from future attacks.
What’s Included: Full system scan and virus/malware removal, operating system clean-up, browser clean-up, advice on best practices for future protection, recommended anti-virus solutions.
New Device & Software Help
Got a shiny new iPhone, a brand-new laptop, or a piece of software that just won’t click? Technology should be exciting, not intimidating! I offer patient, one-to-one guidance tailored just for you. Whether it’s mastering your new smartphone, understanding a specific application, or navigating a new operating system, I’ll sit down with you (cup of tea optional!) and walk you through everything you need to know. No silly questions, just confident learning.
Typical Topics: Smartphone basics (calls, messages, photos), email setup, video calls, using specific software applications (e.g., Microsoft Office, photo editing), cloud storage, online safety.
What’s Included: Personalised instruction, hands-on practice, answering all your questions, providing simple notes if helpful.
Most basic learning sessions typically take 1-2 hours.
New Equipment Setup
New gadget in the box, but you’re dreading the setup? Let me take the headache out of it! Whether it’s a new computer, a printer that refuses to connect, or a smart home device you can’t quite tame, I can set everything up for you. I’ll ensure all your new equipment is properly connected to your Wi-Fi, configured correctly, and working together perfectly from day one. Sit back, relax, and let me get your new tech humming.
Typical Setups: New desktop or laptop setup, printer installation, smart TV setup, smart home devices (e.g., smart speakers, thermostats), external hard drives, data transfer from old devices.
What’s Included: Unboxing and physical setup, connection to existing network (Wi-Fi, internet), driver installation, basic software installation, testing, brief demonstration of functionality.
Where I Bring the biscuitware Magic!
‘m passionate about helping my local community with their tech troubles, and I cover a specific area to ensure I can provide fast, friendly, and personal service right to your door.
Based in Rockbourne, I regularly provide expert tech support in:
- Fordingbridge
- Rockbourne
- Damerham
- Broad Chalke
- Coombe Bissett
- Alderholt
- Downtown
- Frogham
- Redlynch
- Wimborne St Giles
- Verwood
- Cranbourne
- Sixpenny Handley
Don’t see your exact village listed but think you’re nearby? Please don’t hesitate to get in touch – I’m often able to help in surrounding areas too!